Quote:
Originally Posted by rainier2004
Greg:
All I can say is that situation you're in absolutely sucks. Good for you being tough about getting your money back. Not a knock or derail here, but its ironic ther is a ethical debate thread on pp/ebay at the moment. I wonder how much time their CEOs think about ethical treatment towards their dollars, I mean customers.
|
I know of at least one.
This week we had a car mounted bike rack fail causing damage to the customers bikes. Even though the problem was unusual, and they feel the rack may have been overoaded (It wasn't) Allen racks is covering all the repairs. And they want the broken rack back so they can improve it. The whole thing was handled personally by the owner/ceo.
And we're not even a really big shop.
Steve B