Quote:
Originally Posted by sbfinley
Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.
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Understood, but there's a way of communicating that to a repeat customer that's more professional than to seem annoyed that Im even asking. They could have handled this in a nicer, cordial and professional manner. Their arrogance is what bothered me!