Quote:
Originally Posted by vintagetoppsguy
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With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.
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Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.