on their websites, these companies state that the purchaser of the auction item should really send it in to ensure their highest level of service.
they are admitting you are getting their lowest level to begin with. a 'preliminary' inspection.
preliminary just means sub-standard, why anyone should put up with that is a question i would like these auction houses to answer.
the drunk guy packed your chute, but if you pay us extra money, you can ensure our highest service of packing your chute.
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