Just my opinion, but I would agree with sending the scan. I would look at it as having the potential for a future customer, even though all he seemed interested in was a $12.95 item.
And if he was only hunting for a scan, oh well- what's the loss- 10-15 minutes of time. If he didn't buy this item after the scan was sent, and later requested a scan of another item, I may feel different about doing it- but with as much feedback as this buyer had (4,000+?), I would look at it as a way to gain a future customer. Just my opinion...
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