OK, I know everyone has had their issues with the Grading Companies at one point or another, so this is no different. Just had to vent on something I thought was a no-brainer, but somehow PSA always seems to come up with their go-to play of "too bad, if you don't like it - stick it, we don't need you" attitude.
I was with them years ago for a year, but everything was about "can't do". Submit cards of different era on same form - "can't do". Have two orders done and ready to be shipped same time - wow, great, can you combine them..? "Can't do". They even sent my order to someone else one time, took forever to get it straightened out, never apologized - they just gave me 2 day shipping at regular rates next order. Wow, thanks - I had always used the 45 day turn-around, so why would I care about that..?!
Chicago Sun Times show last month I decided to throw down one more time and have them grade 15 cards I did the $175 for 15 and asked about not having cards come back with qualifiers and to slab/authenticate any cards they deemed altered for any reason. This time it was "no problem" instead of "can't do" - wow! Their Cust Rep said "just note in on the order form". Great, done - noted plain as day!
So to no real surprise I get my cards back - 2 with qualifiers and 2 unslabbed deemed altered. Wonderful - now they're "can't read"
I wrote to Cust Svc. advising of this and just asking for 4 vouchers on future submissions. No big deal, easy enough..? 3 Days later - response "what happened..", "what are you looking for..?", then "can you give us the order number" (I had originally listed that in the subject line along with my name, address and all information about the order). Then "we'll need to look into it", finally yesterday - "we can adjust one card, not the other.." (and no reason why) and nothing on the Authentics unslabbed. In addition, there was this long 4 step process to resubmit, "mechanical error", separate shipment, separate order form, then call for a voucher for shipping, etc.
Are you kidding me..?
What the hell is wrong with you people..?! Just fix the problem!! Is all this easier than just saying mia culpa and giving me 4 vouchers for the next time..?! Never a "gee, sorry", "our mistake", "sorry for your inconvenience.." .. instead a week of jerking around, back and forth, stupid questions and jump through an amazing set of hoops so we can regrade one card and ignore the rest..?!
PSA's amazing lack or attention or Customer Service is enough for even well known Hall-Of-Shamers like Comcast to be embarrassed over! It's especially polarizing when SGC and Beckett have been nothing but "can do" and "how can we help" each and every time.
I thought I'd try PSA one more time - pony up the $175 and give it another try. Like betting on a lame horse - total losing experience. I told them to keep the $175 "member fee" - I don't want any part of it anymore.
PS - what I did get graded was a joke. Now I know many whine about their cards being undergraded and I'm no exception
.. but I was so PO'd with these, I just said screw it and sold most of the cards here - a couple of you who received them got back to me and said they were the nicest for the grade you had ever seen, and one of you posted in the pick-up thread!
Anyway, thanks for the opportunity vent
