Originally Posted by MEARSauctions
Frank,
Not quite sure why you decided to post on this matter, is there an unresolved issue? Jimmy or his staff reviews each item in our auction. For higher dollar items, we request the full auction letters are produced.
I am not exactly sure of the month, maybe last June or July, when you received items with JSA Auction letters, that when shown to Jimmy for full upgraded letters, there were rejected.
When asked what happened, Jimmy rightfully replied that they had never been looked at.
Although an embarrassment to our organization, Jimmy (JSA), was correct. During the summer, we hired two new writers. They missed the protocol and automatically listed every autographed item with a JSA letter.
Both items in question were under review by Jimmy, and we were informed of that fact. They should not have been included in our auction.
When the incident was brought to my attention, a full refund was immediately issued. Additionally, I sent Jimmy a written apologize and had the individuals responsible call Jimmy and apologize, as they should have known better.
As a direct result, one MEARS staffer is now made responsible to check, double check, and then triple check that all items listed in our auction were inspected by JSA.
There was no excuse for the mix up, and I have personally apologized to all involved. Since the summer and my constant monitoring of the autograph process, no similar instances have been brought to my attention.
I just felt that I needed to clarify that in this particular instance, Jimmy Spence and his company, JSA, were not responsible for this mishap.
For our customers that have continued to support our auctions, I am very confident that there are no other instances similar to this to report. We were able to go back and cross reference JSA's approval list versus items sold. There were no more discrepancies to report.
Furthermore, any items purchased from MEARS Auctions with a JSA auction letter that would be found to be issued in error (hope there are no more!), would be subject to a lifetime money back guarantee.
When the two above issues were brought to my attention, a refund was immediately sent, protocol adopted, and apologies issues.
Respectfully,
Troy R. Kinunen/MEARS
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