[JLange]

Its so frustrating to get a card in the mail that you really want, only to find it damaged! My first thought is always, "I want the CARD, not my money back!" but then I realize its not what I wanted/expected. Before you neg him, I would correspond with this person and tell him what you want. Give him some options that you would find acceptable given the facts. You can a) send back for a full refund; b) accept a price adjustment for the lower grade; c) exchange the card for something else in his inventory. Be creative, but only offer a remedy that would make you feel (close to) whole and that won't still piss you off if he accepts one of the remedies. Only after I have exhausted all of these or similar approaches with no honest attempt on the other's part to satisfy me as a customer, would I neg somebody. Good luck!