I'd try to work something out as well.
I used to be fairly active selling assorted stuff back when that was actually profitable. I had a couple items with complaints. The stuff mentioned was easily visible to me in my scans. But...I've got 20" crt monitor that I've had since that was considered to be really big. I had relative look at the item on a small screen, and the problems weren't visible at all. I refunded the sale price, and asked them to keep the item in one case, and totally refunded without a return in the other. (both items under $10 )
But the buyer who left a neutral over an issue that was clearly stated in the brief description- Something like "cross stitch partial kit, pattern only, no cloth or floss included"- and she complained that it wasn't complete! wouldn't have gotten any sympathy.
I didn't know about the "descreen" feature. Interesting, I may have it on as a default, as most of my scans end up making the item look worse. A real coin toss as a seller, stuff may sell for less, but when it looks better than the scan the buyers are usually happy and that's not a bad thing.
Steve B
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