Perhaps I should have been clearer. Yes I believe the card itself has been damaged, as there are now two pretty severe looking cracks pressing the plastic case directly onto the surface of the card.
I haven't broken the card out to determine exactly, but I'm fairly certain there would at least be a minor scratch on the surface - which is why the buyer returned the card to me. This means a card graded 8.5 is probably at best a 6 now.
Also, I did ship the card between two pieces of cardboard. They were not "heavy duty" as in plywood - but cardboard cut from a regular USPS shipping box. And I still got two major cracks.
So you tell me - scam or not?
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