The original post either makes no sense to me or perphaps I am just not understanding or missing something.
Is the card itself damaged or not?
If the card is not damaged, why wouldn't the buyer have finished removing it from the slab after he cracked it? What would be the point of cracking the case, just to send it back to you? If the card is not damaged, just send it back to PSA and they will re-holder it for $5.
If the card is damaged, then perhaps the buyer did try to crack it out, damaged the card in the process and just sent it back hoping you would refund his money. Not saying that is what happened, but your suspicion could be correct.
Either way, as Pat stated, any graded card should be shipped sandwiched between 2 pieces of heavy cardboard. If you're not doing that, you may was well be sending it in a PWE. Postal machines are brutal on bubble mailers. I have received a few graded cards that were cracked during shipping. Most just had pressure cracks, but I have received one like shown in the pics on page 1 where the case was cracked in 2 separate pieces and the card was damaged.
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