[RichardSimon]

Well Barry, my answer to your question is: probably because of their outstanding customer service.

The BBB website states the following about how they determine grades:

BBB experience with the industry in which the business operates
The business' length of time in operation
Whether BBB has information that the business does not have required competency license(s)
Any known government actions against the business that are related to marketplace activities
Any advertising issues found by BBB
The number of complaints processed by BBB from the business’ customers
The number of complaints processed by BBB from the business’ customers that are of a serious nature
Whether the business has responded to complaints received by BBB
Whether complaints have been resolved in a timely manner or the business has demonstrated it made a good faith effort to resolve them
Business’ overall complaint history with BBB
Whether the business has honored any commitments to BBB to arbitrate or mediate disputes and comply with arbitrator decisions or mediated settlements
Whether BBB has sufficient background information and clear understanding of business
Whether the business is a BBB Accredited Business
Whether BBB Accreditation was revoked because the business failed to comply with agreed BBB standards
Ratings are determined by a proprietary formula that represents BBB’s opinion as to (1) the importance of each category, and (2) the appropriate score given to the business for each category.
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