Since I am being called out....
To Harry: I agree if their is a substantive issue with an auction house doing something unethical, illegal, or otherwise inappropriate, not because you are upset and they didn't give you everything you wanted (whether or not they even knew what that was).
To Leon: I agree with the above posts in that, if dissatisfied, the buyer needs to keep the item intact, unused, whatever to address the (purported) problem. Once the buyer proceeds otherwise, he voids any claim with the purchase.
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