The plot thickens. It doesn't really matter though. As a bystander, there's really only one issue that stands out for me.
I don't care if the buyer was unreasonable or not. For a company to haggle over $300 with someone who spends tens of thousands of dollars with them, over a mistake the company made, is just plain stupid.
And the point the OP is trying to make is that even though he got what he wanted, he shouldn't have had to twist their arm to get it. I agree.
I guarantee this fiasco will cost them way more than $300 in the future, from this buyer alone.
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