REA partisans
I understand a lot of people on this board are loyal to REA, and for good reason considering some of their competitors.
But if you look closely at Bill's last note where he cogently takes us through the transaction using the T206 Plank analogy, I think his point is pretty compelling. No buyer would be satisfied in that situation. And it is crazy to me that REA would balk at $300 given the amount Bill had spent with them, if that is what happened.
There also seems to be a disagreement about when the "full refund" offer was made. Bill is adamant in saying that it wasn't offered until well along in the negotiation. Obviously none of us really knows the full story on that issue as we were not there, but if that's true I can understand why he would be upset.
And frankly, while a full refund is a stand-up offer to make, as we should expect from a company like REA, you can't reasonably claim that it completely erases the auctioneer's initial mistake, which clearly had the potential to cost the buyer (whoever he was) a lot of time, effort, and even money.
The analogy there is this: you spot the #1 card on your wantlist on an Ebay BIN. You are incredibly excited and you BIN it. Then the seller tells you, oops! he made a mistake and can't supply the card -- but of course he will refund your money! Are you saying you wouldn't be furious despite getting your money back? Don't think so.
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