I think the main problem here is that the buyer didn't want to return the lot for a full refund, instead he wanted top dollar for the individual card.
When you buy a complete set you usually get a discount versus buying the cards individually. This buyer wanted it both ways, to buy the complete set at a discount, and then demand REA pay for the missing card as if it was purchased individually for top dollar.
The set was sold at 85% of SMR, but the buyer was demanding the $1600-$2300 that the missing card would fetch if sold individually. Even though REA was in the right, they gave in and gave him what he wanted.
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