This whole thing seems so silly when you read it. If you want a card to cross then don't submit it in another company's holder. If you want to get the proper grade you are hoping for you have to include a little note and state why you believe your card deserves a certain grade.
COME ON! These companies are supposed to be grading cards as non biased third parties. I realize they provide a service, but should you be able to complain and then they will change the grade? If so, then the system is broken and these companies are not objective 3rd parties!