Dan sorry to hear your experience was a bad one. I do have one question though. Why didn't you take the initiative to call SGC yourself on such a sizable cross over submission with specific instructions? I can tell you this, if it were me I would have had notes on my submission form to cover my butt and also placed a call into them prior to on something this size.
They're very easy to get ahold of. You should in my opinion take much of the responsibility in this instance. Again, just my opinion.
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Tony A.
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