In a nutshell that's the way that a heck of a lot of big companies work....
1. Set a policy that limits the company's risk for payouts (usually at the expense of the least powerful person in the transaction)
2. Brutally enforce an inflexible and often unfair policy
3. When public pressure or media scrutiny for one instance gets too intense - issue a single credit, denying any wrongdoing.
4. Resume business as usual.
Sad .... but true.
Need further evidence - check out just about any airline company.
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