Quote:
Originally Posted by Exhibitman
Good points, Kevin and Jeff.
I understand PSA is a bitch to get any admission of error from--fortunately I've never had to go down that path personally...
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The one time I had a problem, it was solved very quickly. I noticed a slight problem on the back of a $7000 high grade CJ card that, in my view, was the result of alteration. I e-mailed Joe Orlando about it and sent scans. He asked me to send the card in for re-evaluation. On their analysis, they agreed with my assessment. Within 24 hours of receiving the card and upon our discussion about how to rectify the situation, he sent me a check for $7000. I could not have asked for better customer service and problem solving.
JimB