Jim,
I'm not riled up at all, at least not yet. I was simply commenting on what I understood to be a company response that I view as a complete cop-out -- i.e., we didn't do as good a job back then as we do now so we don't stand behind our previous product. IMO, that sort of company response is complete and absolute BS. I hope that my understanding of the company response is incorrect.
Moreover, to the extent its an issue, I don't think it should have to be the screwed consignor's responsibility to contact the company and try to get them to make it right years later. The consignor paid for a correct grade and that is what they should have gotten, be it 2000, 2005, or 2010. I don't even think that a contrary viewpoint is arguable.
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