It is an unfortunate situation / result.
but - this sounds like something that SGC should make good on, no?
to be clear - I think this situation exemplifies the integrity that SGC has, and I applaud them for it.
but - if you clarified not to cross unless receiving a minimum grade - they shouldn't have cracked - as per your direction.
Noticing something after seems like it would be part of a normal business risk for crossing cards.
I wonder if there is insurance for this type of situation?
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Joe D.
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