A few nuggets that stood out for me regarding eBay's latest annoucement....
Paying for shipping insurance raises my costs. What can I do?
If appropriate, you can move the cost of shipping insurance into your
handling charges or item price.
Does offering free shipping help my position in search?Yes. Fixed Price listings with free shipping will receive added exposure. As always, keeping costs reasonable continues to be a best practice. Both Auction-style and Fixed Price listings with excessive shipping will be demoted in search.
What is the new eBay Resolution process?
We are introducing a new dispute resolution process for when buyers claim their item was not received or the item they received was not as described in the listing. This new on-eBay Resolution process will be the primary avenue for settling eBay transactions and is designed to:
Help buyers and sellers resolve disputes in fewer steps, and provide buyers with a more familiar ecommerce resolution experience.
Offer an option to call eBay in the event buyers and sellers can't reach resolution themselves. We'll be taking a more active role in ensuring transaction problems are resolved and, in certain cases when we determine the seller was not at fault, we may refund the buyer at our own expense.
Keep most of the same definitions and policies that PayPal uses to resolve item not received and item not as described disputes
Under the new system, you can contest buyer claims in the same way as the current PayPal process—for example, by providing delivery confirmation in the event of an item not received claim.
Listings cannot include comments that undermine confidence in the marketplace, such as comments expressing negativity toward buyers or the selling process. Can you provide some examples of unprofessional language and tone? Here are a few examples unprofessional language and tone:
"Due to bad buyers on eBay, you must contact me prior to bidding or your bid will be cancelled and you will be reported to eBay!!"
"I have had so many bad transactions with zero Feedback buyers. So, if you are new, don't bid!"
"I will leave negative Feedback for all non-paying bidders."
"I am forced to use PayPal."
What happens if the buyer does not pay for an item? If four days pass without payment after the case is opened, an unpaid item will be recorded on the buyer's account, the case will be closed and your Final Value Fee will be automatically refunded. At that time, the buyer won't be permitted to leave Feedback for that item.
Beginning in April 2010, there will be a new structure for PowerSeller Final Value Fee discounts: 20% for eBay Top-rated sellers and 5% for all other PowerSellers.
Lovely Day...
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