"Maybe I'm missing part of the story - the issue here is not that he didn't respond to your email, but that his response was that he wasn't going to give a refund. If that's the case, I don't see why it matters if you called or emailed."
Actually, the lack of email communication is part of the story. If he would've responded via email in a prompt manner, a PP claim could've possibly been avoided and maybe this whole thread altogether.
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