[sando69]

i suggest you file a complaint immediately with the better business bureau.
contact becky & tell her nicely that you have done so, and furthermore, if the situation is not rectified within 7 days to your satisfaction (which i can guarantee you it won't be... i waited over 30), that you are anxious to file a consumer complaint with the washington state attorney general's office.
after filing a quick & simple online form, the wa state ago will contact you.
in addition to your refunds, be sure to also request that the ago launch an immediate investigation into the seemingly fraudulent/corrupt activities associated with the microsoft cashback programs.
keep becky respectfully informed... payment shouldn't be too far behind.
good luck!