Geeesh, Aric. I hope someday if you make a mistake or error in judgement at work, that none of us are looking. If that day ever comes, I'm sure you'd appreciate a private "Pssst..." rather than a public airing out.
I don't know of any individual or any auction house that is flawless. What sets them apart is how often (or how seldom) they have problems, and how they deal with those problems.
Bob has been around this industry a long time. I strongly suspect that he has added more to it than you ever will. (I can only "suspect" because you've made 2 posts on this board... ever. And in the second you go into attack mode on a guy who already has admitted that he may have made a mistake, and is rectifying the problem.)
Glass houses buddy.
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