Posted By:
SteveM Mac
Actually either party can file the claim, both have to sign it though.
I made a customer of mine deal with the PO when the item I sent was confirmed
delivered and must have been stolen from his mail box.
I simply printed out the form at the US Postal site, signed it and sent him
the various other forms he needed. Had the item been delivered broken
or not at all I would have done the legwork myself.
Steve