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Steve F Being the 'Sellers' responsibility to get their widgets to our homes is the easiest policy to enforce. I just filed a dispute. My new gps mount, cracked during shipping -no padding whatsoever. Ain't no way I'm eating this one.
There are far more potential buyers than sellers and if it were policed any other way, then ebaY wouldn't have become a Goliath.
I can live with the guidline. Unfortunately for myself and others,for requiring mandatory insurance and Priority mailing on most cards... We get gigged for 'excessive' shipping charges through ebaY's DSR system. Again, not a biggy. It has protected me as a buyer far more than it's hurt as a seller.
Regardless of the Policy, it's the right thing to do -if you're a sensible seller. The risk of a negative here is too great. His packaging was too soft. Each slabs should have been sandwiched between cardboard, especially in these cold days when plastics can crack easily. If the cards themselves are unharmed, I would respectfully demand a reslab/reimbursement. Good luck