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Posted By: Joe Hunter

As a seller, I had this exact same thing happen a couple of months ago. A PSA card was damaged in delivery by USPS. After the buyer contacted me, I gave him the option of returning the card for a refund, or returning the card for a reholder. He chose to get it reholdered, which I did. I lost a little money on the deal, but the buyer was happy and left positive feedback. I usually offer insurance when I sell, but if it is a particularly expensive card, I will go ahead and purchase insurance, even if the buyer doesn't-just for the peace of mind. I have started putting slabbed cards between two pieces of rigid cardboard, then placing it in a bubble mailer. I think the cardboard provides the extra protection needed, in most cases. As far as who is responsible for damaged merchandise, if the seller offers insurance and the buyer declines, then it should, in principle, be the buyer's responsibility; whether this is the case legally or in the eyes of Paypal, I really don't know.