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Joseph JesselliAllen's re-assurance that all is hunky-dory does nothing to address Mark's issue of a dozen unanswered calls. Why just two hours ago, before I left my office, I sent off an e-mail to address a small issue I had with a recent Huggins & Scott shipment. I've just returned home and had a most courteous reply and resolution. One email!
No, the folks over in Mastroland shouldn't fear the answering machine--it's the hard knock on the door they should worry about.