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randi have respect for their pop report. at least my contribution to it. i'm also to skiddish about cracking the card and it gets damaged somewhere in the process. (i send in original holder) i buy the card for the given grade and am satisfied with that. so sending in for a regrade is about gut feeling, and owning many cards to compare any given grade. my success rate is pretty high, and i do not always agree BUT they do take the time to point out the card's flaws. what more could i ask. the cards i send in for regrades are strictly for my registry sets.
i do not know how PSA works or if they really even care about the individual customer (not huge dealer submitter). all i know from experience, is SGC will look at a regrade, take the time to get it right, and educate me as to why it did not get a bump. if it does get the bump (usually no more than 1/2 - 1 grade) i am thrilled and very satisfied for my registry set.