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Tom BoblittLelands and haven't had a problem with either. I agree with Leon in that I think a $400 refund is fair--especially since they stated they would 'make it right'. Making it right should be in their best interest and it should be at that point that is both fair to you the buyer and fair to them and the consignor. Most auction houses don't list items in these MASSIVE lots and I guess they balance the time saved on listing them with the $$ of having to reimburse you if something's missing. That's why they say to preview if any questions. Which you did.
Haven't bought anything much from Lelands lately since my collecting tastes have changed but I still get their catalogs and look at their auctions online every time. I've won some fantastic items from them over the past and I've sold stuff to Josh and Mike Heffner over the years, so hopefully it can be solved quickly. Josh has been very good to come over here from time to time and acquit himself of issues and be very open and frank about his company, the market and other issues, so hopefully it'll all work out quickly. Shame that it gets to this point and hopefully Rich tried to work it all out before it hit Net54.........good luck!