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Old 12-19-2008, 01:05 PM
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Default Lelands - poor customer service or not???

Posted By: Michael Steele

I normally do not post when there is controversy or the subject turns to Politics because I really like to talk about cards. But I felt compelled in this case.

Don't know Rich but if your a couple of hours from the Cape that sounds like Boston so we might have that in common as I grew up in Boston. Also have nothing against this auction house and did get to hear Mr. Leland speak this summer at the Net 54 dinner.

What I am having trouble with is the person that allegedly took the guides. Described by Rich as a longtime collector it sounds like this person may have known the auction house (they gave the name to Rich) and was allowed back to where the auction items were stored. Which is fine but how could this person just walk out with these guides? Did they go in with an empty backpack or a big bulky coat? I don't get it.

Anyway, it seems Rich wants to keep the lot because he loves the contents and wants a fair settlement for the missing items so if it was my auction house, we would let him keep the items and work with him on the settlement and put in measures to make darn sure this never happens again. That way, Rich and the consigner are happy.

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