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Posted By: Eric Pugh

Bobby,

Try using words like the following to improve how you come across in your communication as a businesman:

"I dont blame you for being frustrated, I will make this right asap"
"I apologize"
"Thank you for your patience/understanding"
"This is my fault and I am doing everything in my power to fix asap"
"There is no excuse for this, I take responsibility and appreciate your bearing with me"

I guess what i am trying to say is that you should probably think about showing some EMPATHY and UNDERSTANDING instead of continuing to make excuses.

Trust me - soft wording like the ones above go a long way. After you learn how to use those words, you should think about how to learn to believe and embrace them. After that, business is basically a cinch. It's astonishing how many people in business have no idea about this simple concept.

Good luck!

Eric