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Posted By: Joe Drouillard

Hi Charley,

I know how you must feel in this situation; especially under the new eBay rules, there doesn't seem to be much support for sellers in the eBay world. I used to worry about losing my 100% feedback rating, too, now I just figure it is going to happen sooner or later, so I don't worry about it.

In close to two thousand sales on eBay I've only had a buyer ask for a refund two or three times. I just apologized for any inconvienence they suffered and gave them their money back. In each case the buyers gave me very complimentary feedback. Sometimes that is the best part of the whole eBay experience, that you are running a business where you care that the customer is satisfied. It's just part of the cost of doing business.

I would probably just refund the customer the money and move on.

On the other hand, if there is a lot of money involved you can still do fine on eBay with a few negatives. I think I would be more upset losing my perfect feedback to someone that makes a ten dollar purchase and leaves a negative without ever telling me why. At least in this situation you can understand (although not agree with) the reason why you received the negative.

Best wishes,

Joe