Posted By:
D. BerginI don't think I've had this type of situation before but I think if you go to "MyEbay", find the item on your sold list and change the item from "Paid" to "Unpaid" in the dropdown box (if they paid through Paypal), you may then be able to claim an unpaid item. If they didn't pay through paypal it will still be marked as unpaid unless you already manually changed it to paid.
Granted, I'm not positive this will work.