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Posted By: Mark

The fact that Scott had to explain the situation (and resulting damage) time and again is rather disturbing. This was a no-brainer, in which the seller should have apologized, and immediately asked the buyer how he could make it right. There is no question that compensation was due as a result of the ridiculously inferior packaging. I cannot believe the seller would even question that 4 of the cards were damaged, given the packaging method.

And once the "additional help" was hired, what type of training took place, pertaining to how to package/protect extremely valuable pieces of cardboard? Not that training should even be necessary... shouldn't this be something a complete novice would instinctively know to do (especially given the price paid?)

I would have been extremely irritated if this happened to me, and I think Scott showed tremendous restraint by not "outing" the seller.