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Phil B.As Mr. Wonka so correctly points out- the appearance of impropriety here is disturbing and unmistakable. And for the offending parties to be unwilling to comment directly or to respond with continuing misrepresentations of the truth is unacceptable. Without meaning to turn this into a PSA bashing thread- PSA seems to have a deep seeded defect in their corporate philosophy. In an industry where reputation and customer service count for everything- they no longer seem to care about either of these things. Time and again they demonstrate a pompous(P), self-serving(S) arrogance(A). It seems to me the veterans on this board that are most respected are often cited for their honesty, integrity, availability and fair dealing. Once you lose these things- you can't really ever get them back.