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Jodi BirkholmIncidentally, I do see the point made by Judson. In cases such as the one he mentioned, I think that there should be a separate "Go the Extra Mile" category in the form of a box which could be checked by those leaving feedback. There should be an option to leave a brief description of how the seller earned this special rating. This should do nothing to heighten/lessen the regular feedback rating of the seller. Instead, perhaps a separate "Extra Mile" feedback rating could be assigned. I think that this proposed method would be using positive methods to encourage/insure positive results. Other methods of leaving feedback tend to lean more to the negative. This method would make everybody try harder.