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1880nonsportseBay has a system in place where the DSR's are used to determine if a 5% or 15% discount will be given to a seller. ALL ratings on average must be at least 4.5 to qualify for the 5% and 4.9 or better for the 15%. The second best comment of "satisfied" will yield a "4" and if all the customers were satisfied - a good thing right? - a seller wouldn't even qualify for a discount.......