[Archive]

Posted By: <b>Matt</b><p>Bill - if you don't mind the question - how many returns have you processed? It seems to me your return policy is entirely in your control since they have to be 2 "well qualified" experts (which you get to define) and even if they both say it's questionable, you still require your company to agree that it is "bad" before you process a refund. On paper you have a refund policy, but I question if it really is one.