Posted By:
Jim VBAddie,
You need to grow up and stop pissing and whining "Why me?" Quit arguing with Dave when he is simply answering the question you asked.
You seem to be missing an important point here.
Did you get the buyers money? If yes, then he completed his end of the deal.
Did he get the card (or more importantly, can you prove he got the card)? If no, then you have not completed your end of the deal.
At the very least, the lesson here should be to always ship with Delivery Confirmation. For 65 or 75 cents you could have swung this whole argument to your side. If you had proof it was delivered, it would be a different story.
Is the buyer a regular board member? That may have some bearing, but I'm afraid it's probably on you to fix this. You talk about the buyer not protecting himself with insurance. Wrong. The insurance protection is for YOU, not him. If you can pass that cost along to him... fine. If not, it's a business expense you must bear.
Unfortunately for you, this problem will fall on you. If you refuse to refund the money, you'll have a hard time doing B/S/T deals going forward. I know I have already decided, after reading this thread, that it would take a lot to make me buy from you on the B/S/T. Your reluctance to do what is right, and what everyone is telling you is right, is very telling about your business sense.