Posted By:
Randy TrierweilerAddie, you started this thread. YOU asked "What is the proper thing to do? Is it just something that happens from time to time and the buyer takes the loss?"
Several members have given you their opinion that YOU asked for. You don't seem to care for their advice. I think people understand your feelings in this matter, but don't ask for advice, if you have a hard time with the results.
Your attitude here is similar to the Mayo John Clarkson thread, when you basically wanted the card re-classified to a common. The majority of collectors disagreed with you then too.
Good luck to you.