Posted By:
Marc S.<<Unfortunately on eBay you cant please all the people all of the time. If any of you have sold anything in quantity, you would know what i mean. I am not saying 99% is perfect, but i think its a more accurate reflection of customer satisfaction then the 1% who are unhappy. People are always quick to point out that X number have been unhappy in some way but always fail to mention the overwhelming majority who were happy.>>
One of my favourite hobby dealers has over 10,750 positives and only one negative. Yes, you can't please everyone all of the time -- but there seem to be many doing much better than you.
David B. Vintage - 24,000+ positives, no negatives.
Wayne Varner - 10,750+ positives, three negatives.
Steve Hart - 59,000 positives, two negatives
The list goes on and on, but I would suggest you stop deceiving yourself, as many of your competitors and fellow dealers/colleagues have managed to present best-in-class Ebay service, something that your firm is lacking.