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MattAgain, I did not post this as anything other then informational; it's certainly not here to say they have bad policies or service.
On Q2, the other side of that question is if they would be graded in 5 days and held until the 20 day ones so at least you could know what you had on those after 5 days. Of course, with the answer to Q3, that issue becomes a moot point.