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Posted By: Jimmy

Matt,

I work with a few other dealers and we have been doing it this way for years so we did not want to change our policies even for graded cards and authenticated autographs. If you build up good relationships with your customers it really works out well. Our policy is the item must be returned within 14 days or at least make contact, because many of my customers see me at shows. It really helps to work around the problem and make the customer feel better. Understand it does not happen often, but you have to be prepared and have something setup for any possible scenario.

Jimmy