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Posted By: Jimmy

Matt,

There has to be trust between the buyer and seller and refunding any item you sell provides options. I have had a few customers come to me at shows and say I am really thinking twice about this autograph you sold me and would rather invest my money in cards or something else. When you are a seller of goods you need to have a policy. What if someone bought and item from me that was from GAI or JSA and then wanted to switch it to PSA and it came back no good for some reason (this does happen). Autographs are very tough in this hobby and anyone can make a mistake. I would want my customer to be happy right. I can just take the autograph back and deal with it myself, without my customer having to deal with problem. Some autographs come back from JSA or PSA because they do not feel as comfortable about the autograph and sometimes have to pass. I had a nice example of a Ted Williams Autograph that came back that was fine and did not see a problem with that. I live in the Boston area and have good resources for his items. If you place guidelines down for your customers to follow they will want to come back. I even accept refunds for cards and other items I sell, just as long as the items are returned to me in the same condition and the customer has good reason.

Jimmy