Posted By:
Rob DewolfA couple of times in the past on this board I've been critical -- not to mention in the minority -- of SGC, specifically in the area of customer service (numerous unanswered e-mails, unreturned phone messages, etc.) Because of this, I think it's only fair to mention an extremely positive experience I had today.
At noon I sent an e-mail to SGC requesting that a 1940s baseball set that wasn't offered as a choice on its registry be added. At 12:55 p.m. I received a reply from Sean Skeffington saying that the set would be added by this evening. By 3 p.m. the new set category was available as a choice on the registry.
In an era when grading companies seemingly fall off the face of the Earth while "moving" their offices, I think this experience is definitely worth a mention and a thank-you.