Posted By:
Solomon CramerBarry,
Obviously, any compromise that the two parties would reach that would satisfy both of them (or, in the spirit of compromise, if they were both unhappy!), would be fantastic. And I've made partial adjustments at times. In the case of disposable products or services, it is often the only solution - when someone is selling their time and expertise, they can't "take it back" and issue you a refund.
My primary business is car rental - if someone rents a vehicle for a week, and wasn't happy with it, all I can do is make some sort of adjustment or offer of future credit. But equally, I've had cases that the person wasn't happy at the beginning of the transaction, and I told them to make a decision now, because we're not going to renegotiate later. Best example was during prom season, when kids would come in with their parents and demand a discounted rate because the car wasn't the color they wanted (despite the fact we don't gaurantee colors).
In this case, if I were the seller, I might even prefer to offer an adjustment vs. a full refund - better to make 1/2 as much commission as nothing at all. But if I offered a full refund, and the customer refused and insisted on an adjustment - frankly I'd tell the person to pound sand.
Again, the above is not really specific to Ryan's case. The only question I'd have is how long was it from the time of sale to when Ryan contacted SCP that there was a problem.