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JKI think you need to go back and read ryan's previous post - he stated that he has been trying to work something out for several weeks. Unlike some, he has chosen to post as a last resort - after he was told by SCP that they would not do anything to make this right.
As to the scanner presets - most scanners will eliminate spots, dust, etc. No scanner will correct for creasing and no scanner crops photos to eliminate torn corners. You should really take a look at the link provided by ryan to the photos/scans that he made and you will see just how dramatically different they are from the scan in the catalog.